Role & responsibilities

- Ensure smooth functioning of clinic operations and front office.

- Lead and manage a team of 20-60 employees.

- Monitor patient flow, appointments, TAT, and service quality.

- Supervise inventory, housekeeping, security, and facility management.

- Handle patient grievances and ensure excellent customer experience.

- Coordinate with doctors, technicians, marketing, HR, finance, and operations teams.

- Monitor centre expenses, billing, collections, refunds, and corporate accounts.

- Ensure compliance with SOPs, quality standards, and operational KPIs.

- Drive team productivity, staff engagement, and process improvements.

Requirements

- Graduate (MBA/MHA/BHA preferred).

- 8-12 years of experience in clinic, hospital,



or diagnostic centre operations.

- Solid leadership, team management, and customer service skills.

- Knowledge of healthcare operations, MIS, inventory, and centre administration.

- Excellent communication and problem-solving abilities.

Key Skills: Clinic Operations, Hospital Operations, Diagnostic Centre Operations, Centre Management, Team Management, Front Office Operations, Patient Experience, Healthcare Administration, MIS, Inventory Management, Billing, SOP Compliance, Customer Service, Operations Management.

📌 Clinic Assistant Manager (Kolkata)
🏢 Suraksha Diagnostics
📍 Kolkata