? We're Hiring: Client Services & Success Manager

? Location: United Arab Emirates (Remote)

? Employment Type: Part-Time**

? Experience Level: Mid-Level to Senior

? Work Arrangement: Fully Remote

About Us

We are a globally focused organization dedicated to delivering exceptional client experiences through proactive partnership, responsive service, and long-term relationship management. Our team works closely with clients across international markets to understand their goals, provide tailored solutions, and create lasting value. As a remote-first organization, we foster a collaborative, innovative, and customer-centric culture where professionals are empowered to make a meaningful impact.

The Role

We are seeking a Client Services & Success Manager to build strong client relationships, drive customer satisfaction, and support long-term business growth. This part-time remote opportunity is ideal for a relationship-focused professional who enjoys collaborating with clients, solving business challenges, and ensuring successful outcomes. You will serve as a trusted partner to clients while working closely with cross-functional teams to deliver exceptional service and continuous value.

Key Responsibilities

- Develop and maintain strong relationships with clients to ensure long-term success and satisfaction.
- Act as the primary point of contact for client inquiries, escalations, and ongoing support.
- Lead client onboarding, engagement, and account development initiatives.
- Collaborate with internal teams to deliver solutions that meet client needs and business objectives.
- Monitor client performance metrics and identify opportunities to enhance the customer experience.




- Manage multiple client projects while ensuring timely communication and delivery.
- Gather client feedback and recommend process improvements to strengthen service quality.
- Prepare client reports, business reviews, and performance updates for key stakeholders.
- Provide leadership and guidance while promoting collaboration and a customer-first culture.

Requirements
- Bachelor's degree or equivalent qualification is preferred.
- Minimum of 3+ years of professional experience in client services, customer success, account management, or a related field is preferred.
- Strong understanding of customer relationship management and client success strategies.
- Knowledge of account management, service delivery, and customer retention best practices.
- Familiarity with performance reporting, stakeholder communication, and business operations.
- Proficiency in managing client relationships and resolving business challenges effectively.
- Ability to manage multiple priorities and collaborate successfully in a fully remote environment.
- Strong communication, negotiation, stakeholder management, and problem-solving skills.
- Demonstrated leadership, organizational, and project management capabilities.

What We Offer
- Flexible part-time schedule with a fully remote working environment.
- Competitive compensation aligned with experience and responsibilities.
- Opportunities to build relationships with international clients and collaborate across global teams.
- Professional development and leadership growth in customer success and client management.
- Exposure to innovative business solutions, cross-functional initiatives, and international projects.
- A team-oriented, inclusive, and customer-focused culture that values partnership, innovation, and continuous improvement.

📌 Client Services & Success Manager (Thane)
🏢 PNG IT Network
📍 Thane