We are looking for a customer-focused Client Relationship Executive to build and maintain strong relationships with clients throughout the property buying, selling, or leasing process. The ideal candidate should have excellent communication skills, a service-oriented approach, and the ability to ensure a seamless customer experience while supporting business growth.
Key Responsibilities
- Build and maintain strong relationships with new and existing clients.
- Handle client inquiries and provide accurate information about projects and properties.
- Coordinate property visits, meetings, and follow-ups with prospective clients.
- Ensure timely follow-up with leads to maximize conversions.
- Address client concerns and resolve issues promptly to ensure customer satisfaction.
- Coordinate with the sales team and other departments to ensure smooth client communication.
- Maintain client records, CRM data, and documentation.
- Assist clients with the booking process and required documentation.
- Collect client feedback and share insights for service improvement.
- Prepare client interaction reports and MIS for management.
Requirements
- BBA, B.Com, MBA (Marketing), MBA, or any Graduate.
- 1–3 years of experience in client relationship management, customer service, or sales within the real estate industry.
- Excellent communication, interpersonal, and relationship management skills.
- Proficiency in MS Office and CRM software.
- Strong negotiation and problem-solving abilities.
- Ability to work in a target-driven and customer-focused workplace.