Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Client Lifecycle Management Helpdesk Representative Principal responsibilities Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints Basic knowledge and understanding of compliance and audit standards the ability to assess risks in accordance to the different type of customers Ability to work under pressure prioritise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency Strong verbal and written communication skills and committed to enhance customer experience through exceptional customer service Ability to be flexible manage priorities whilst remaining calm under pressure have the drive and resilience with a can do attitude Ability to multi-task depending on the criticality of the tasks Self-motivated and should be able to work under minimal supervision Reqirements Must have minimum 2 years of Customer service Helpdesk experience Must be proficient in English Written Spoken with good typing skills Ability to work in a high-volume fast paced environment is required You ll achieve more at HSBC HSBC is an equal chance employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD