Client Engagement Manager Client Relationship Management

Be the primary point of contact for assigned clients, building and nurturing strong, long-term relationships

Understand clients' business goals, challenges, and market landscape to provide sharp, strategic recommendations — ideally informed by a strong grounding in brand and media strategy

Conduct regular meetings and check-ins to ensure client satisfaction and address concerns promptly

Client Advisory and Engagement

Comprehend clients' needs and priorities within the delivery team, ensuring their feedback and inputs are heard and expectations are met

Educate clients on industry trends, best practices, and emerging opportunities to strengthen their digital presence and achieve business goals

Offer strategic guidance and cutting-edge solutions — bringing a brand and media strategy lens to recommendations — to drive business growth through upsell and cross-sell opportunities

Cross-Functional Collaboration

Facilitate seamless communication and collaboration among internal teams (Paid Media, Organic Growth, Analytics, Social Media, ORM, CRO, Marketing Automation, Influencer Marketing, etc.) to deliver a unified client experience

Lead cross-functional meetings to align strategies, share insights, and coordinate efforts for maximum impact





Bridge gaps between teams to ensure a cohesive approach to client projects and campaigns

Strategic Planning and Execution

Work closely with clients to define marketing objectives and translate them into actionable, brand-led strategies

Collaborate with internal teams to develop comprehensive marketing and media plans aligned with clients' business objectives

Monitor campaign performance, analyze key indicators, and provide insights to optimize strategy and achieve desired outcomes

Performance Monitoring

Define KPIs and metrics aligned with clients' goals and objectives

Monitor campaign performance, track KPIs, and prepare regular reports showcasing results and ROI

Provide data-backed insights and recommendations to optimize campaign performance and drive continuous improvement

Requirements

5–8 years of experience in client servicing, account management, or client engagement roles (agency or brand-side)

Experience in brand strategy or media strategy strongly preferred — candidates with a background in brand positioning, media planning, or integrated campaign strategy will have an edge

Strong communication, presentation, and stakeholder management skills

Ability to work cross-functionally across specialist teams and translate strategy into execution

📌 Client Engagement Manager (Mumbai)
🏢 Puretech Digital - A Genesis
📍 Mumbai