Core Responsibilities & KRAs

1. Fleet Scaling & Fulfilment

- Manpower Planning: Forecast demand cycles and translate them into precise manpower requirements.
- Mandays Fulfillment: Ensure daily attendance and shift alignment to meet 100% of the citys delivery targets.
- Sourcing & Onboarding: Design and execute recruitment drives to maintain a healthy pipeline of delivery partners and ground staff.

2. Retention & Lifecycle Management

- Attrition Management: Analyze churn patterns and implement proactive "save" strategies to keep our best talent.
- Resource Engagement: Build a culture of belonging through regular feedback loops,

recognition programs, and grievance redressal.
- Replacement Management: Ensure zero downtime by maintaining a "bench" or quick-hire process to replace exits instantly.

3. Financial & Compliance Oversight

- Cost Management: Obsess over Cost Per Consignment (CPC) and Cost Per Kg (CPK).

You will be responsible for optimizing routes and resource density to drive down unit economics.
- Payment & Compliance:



Ensure timely and accurate payout processing. You will own the adherence to local labor laws, safety regulations, and internal audit standards.

4. Operational Synergy

- Cross-Functional Coordination: Act as the bridge between the central strategy team and the local ground operations.
- Performance Tracking: Monitor real-time KPIs and pivot strategies mid-shift if operational bottlenecks arise.

Candidate Profile

- The Experience: 58 years in last-mile logistics, e-commerce operations, or supply chain management.
- The Mindset: A "boots-on-the-ground" leader who is equally comfortable analyzing a P&L; statement as they are talking to drivers at a distribution center.
- The Skills: * Expertise in high-volume blue-collar recruitment.
- Robust analytical skills (Excel/SQL) to track cost efficiencies.
- Negotiation skills for vendor and third-party management.

📌 City Lead -Last Mile (Chennai)
🏢 Dtdc Express
📍 Chennai