Consultant - Cisco VoIP Job Experience 3-5 Years ROLE AND RESPONSIBILITIES:

- Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
- Troubleshoot basic user-level telephony and connectivity issues.
- Monitor voice infrastructure health and generate reports.
- Maintain inventory of IP phones and licenses.
- Assist senior engineers in system patching and maintenance.
- Design and implement complex dial plans and call routing matrixes.
- Lead troubleshooting efforts for high-priority voice outages.
- Manage firmware upgrades, system patches, and backup schedules.
- Mentor junior engineers and document standard operating procedures.
- Interface with telecom carriers to resolve SIP trunk issues.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

- Bachelor’s degree.
- CCNP Collaboration (Cisco Certified Network Professional) required.
- ITIL v4 Foundation Certified • Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply PREFERRED SKILLS:
- Knowledge of analog voice ports (FXS/FXO) and T1/E1 PRI circuits.

BEHAVIORAL ATTRIBUTES

- Problem Solver: Demonstrates robust analytical skills during complex system outages.
- Ownership: Takes full accountability for assigned infrastructure projects.
- Adaptability: Thrives in fast-paced environments with shifting priorities.

Required

Technical/ Functional Competencies PRIMARY SKILLS • Cisco Unified Communications Manager (CUCM) administration.

- Cisco Unity Connection (CUC) voicemail configuration.
- IP phone registration and troubleshooting.
- Basic understanding of SIP and H.323 protocols.
- Knowledge of LAN/WAN networking basics.
- Advanced deployment of CUCM, CUC, and IM&P.;
- Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA.
- Deep knowledge of SIP trunking, dial plans, and call routing.
- Troubleshooting via RTMT,



Wireshark, and Cisco DNA Center.
- Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs.
- Fluent in English, in both oral and written communication • Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS

- Cisco Unified IM and Presence (IM&P;).
- Experience with Cisco Webex App integration.
- Basic knowledge of voice gateways (ISR).
- Cisco Unified Contact Center Express (UCCX) scripting.
- Automation using Python or Cisco AXL APIs.
- Experience with Microsoft Teams Direct Routing integration.

Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration: Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool Mandatory: ITIL V4 Foundation NCA - Nutanix Certified Associate Experience Level Senior Level

📌 Cisco VoIP Consultant (Bengaluru)
🏢 Yash Technologies Private
📍 Bengaluru