The Chat Agent Analyst II establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Allstate coverages and products and/or referring them to Allstate partners. This role will quote and issue auto, motorcycle, renters and homeowners insurance policies.

Job Responsibilities

- Handle incoming customer inquiries and issues via chat and secured messaging.

- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.

- Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities

- Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction.

- Utilize established guidelines and resources to resolve customer issues promptly and effectively.

- Document customer interactions, details, and resolutions accurately in the designated system.

- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

Primary Requirement





- Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees

- Willingness to work in a dynamic 24/7 environment

- Ability to prioritize, multitask and work independently

- Problem solving skills and the desire to help customer

- Strong time management skills

Knowledge / Skills / Abilities / Experience

- Strong understanding of claims support or regulatory processes.

- High attention to detail and documentation accuracy.

- Ability to manage time sensitive and SLA driven work.

- Good written and verbal communication skills.

- Proficiency in CRMS, Outlook, and internal claim systems.

- Solid ownership, accountability, and follow through.

- Quality focused mindset with compliance orientation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Chat Agent Analyst II (Pune)
🏢 Allstate Insurance
📍 Pune