About The Banyan The Banyan Preschool & Daycare is a rapidly growing Early Childhood Education and Corporate Childcare company with a vision to become one of India's most trusted childcare brands.

Organization: The Banyan (Best Group) Location: All- India Experience: 3–6+ Years (Freshers can Apply) Employment: Type: Full-Time Working Days: 6 days a week Timings: 9:00 am – 6:00 pm Role Overview The Center Supervisor is responsible for overseeing daily center operations, ensuring high-quality childcare services, managing staff, maintaining parent satisfaction, and driving overall center performance in alignment with organizational standards.

Key Responsibilities 1.

Center Operations

Management · Oversee day-to-day functioning of the center ensuring smooth operations. · Maintain a clean, safe, and well-organized environment. · Ensure the center is always presentable and ready for parent visits. · Monitor opening and closing procedures and daily checklists.

- Admissions & Parent Interaction · Handle parent enquiries and provide detailed information about programs. · Conduct center tours and explain curriculum and facilities effectively. · Build strong relationships with parents to ensure trust and satisfaction. · Address parent concerns in a professional and timely manner. 3.

Revenue

Growth & Admissions · Drive and achieve monthly/quarterly admission and revenue targets. · Plan and execute local marketing, outreach, and lead-generation activities. · Track inquiries, conversions, and pipeline management using CRM or internal tools. · Collaborate with the admissions team to improve conversion ratios.



· Analyse revenue trends and create action plans for improvement.

- Team Management · Supervise teachers and support staff to ensure smooth coordination. · Manage staff attendance, punctuality, and daily scheduling. · Guide and mentor team members to maintain expected standards. · Ensure staff follow organizational policies, grooming, and behavior standards. 5.

Academic

Oversight · Monitor classroom activities and ensure curriculum implementation. · Support teachers in planning and executing learning activities. · Ensure teaching quality and child engagement in classrooms. 6.

Child

Safety & Well-being · Ensure strict adherence to child safety and supervision protocols. · Monitor safety practices within classrooms and play areas. · Ensure timely reporting and documentation of any incidents.

- Hygiene & Facility Management · Maintain hygiene and cleanliness across the center. · Ensure sanitization protocols are followed consistently. · Coordinate with support staff for daily cleaning and maintenance.
- Compliance & Documentation · Maintain accurate records related to admissions, attendance, and operations. · Ensure adherence to company policies and standard operating procedures. · Handle reporting and documentation as required by management. 9.

Staff





Management & Retention · Supervise daily activities of teaching and non-teaching staff. · Ensure staff adherence to schedules, performance standards, and center policies. · Conduct periodic staff evaluations, coaching, and mentoring. · Manage staff attendance, discipline, and productivity. · Ensure a positive, team-oriented, and professional working environment. 10.

Student

Management & Retention · Ensure high levels of student satisfaction and engagement. · Monitor student progress, feedback, and concerns; resolve issues proactively. · Conduct retention analysis and implement strategies to minimize dropouts. · Ensure timely communication with parents/students regarding programs and updates 10. Escalation & Complaint Management · Act as the first point of contact for handling student/parent complaints. · Resolve operational or academic issues promptly and professionally. · Escalate unresolved issues to higher management with proper documentation. · Maintain an escalation tracker and ensure closure within defined timelines. 11.

Required Skills &

Competencies · Strong leadership and team management skills · Excellent communication and interpersonal abilities · Good problem-solving and decision-making skills · Ability to handle parents professionally · Basic knowledge of early childhood education · Organizational and multitasking abilities · Preferred Candidate Profile · Experience in preschool/daycare or education industry · Comfortable in handling operations and parent interactions · Positive attitude with a child-centric approach · Ability to work in a fast-paced environment

📌 Centre Supervisor (Gurugram)
🏢 3A BESTGROUP
📍 Gurugram