- We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic.

- The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations.

- This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships.

Key Responsibilities:

- Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability.

- Convert patients post-doctor consultation into active treatment plans.

- Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.

- Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up.

- Ensure a welcoming and supportive workplace for all patients.

- Referral Program: Proactively drive the clinic''s referral program by engaging satisfied patients and offering incentives for referrals.

- Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff,



and maintaining high standards of service delivery.

- Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service.

- Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly.

- Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency.

Qualifications:

- Bachelor's degree in Healthcare Management, Business, or a related field.

- Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well.

- Proven experience in healthcare, wellness, or clinic management.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to drive sales, patient conversions, and implement growth strategies.

- Customer-focused with a strong understanding of patient needs and experience

📌 Centre Manager - ( Sales) (Mumbai)
🏢 Pravaayu Healthcare
📍 Mumbai