DEC ORP OT Samika Design Solutions Pvt. Ltd.

J OB D E SC R IP T IO N

AGM / DGM Central Planning & Order Management

Operations Central Planning

Reports to

Director Operations

Function

Operations Executives client servicing &

order management desk

Type

Full time, on rolls

Team

ROLE PURPOSE

Own the complete customer order journey from design sign-off to material delivery at site order release, production planning to the factory,

project prioritisation, milestone payment collection, customer communication and dispatch handover to supply chain. This is the central control tower that converts a multi-city order book into a single sequenced production and delivery plan, and holds the commercial and readiness gates that protect the factory from incomplete orders and the customer from broken commitments.

KEY RESPONSIBILITIES

Order release & sign-off gate. Validate every design sign-off pack drawings, BOM, customer approval, site re-measurement, commercial closure before it enters the production queue. Reject incomplete packs back to design within a defined TAT.

Production planning. Convert the live order book into a rolling weekly and monthly plan for the factory. Load-balance against capacity and machine-wise constraints; confirm bought-out availability with supply chain before release; track plan vs. actual daily.

¢ Prioritisation. Maintain a single central priority list across all Experience Centres, sequenced on site readiness, payment status, committed handover date and factory load. Authority to re-sequence; escalate when a committed date is at risk.





¢ Payment control & collection. Own milestone-wise collection across sign-off, pre-production and pre-dispatch stages. Hold release where payment conditions are unmet; exceptions only via the defined approval route. Own collection efficiency and outstanding ageing.

¢ Customer communication. Ensure every customer receives structured, scheduled updates from sign-off to delivery. Define communication

SLAs, scripts and templates; log every interaction in the system; act as escalation point through the pre-delivery phase.

¢ Dispatch handover. Release dispatch instructions to Supply Chain with room-wise sequencing and confirmed site readiness. Own OTIF at site and closure of shortages, wrong-sequence dispatches and damage claims.

¢ Team leadership. Lead, structure and grow the Operations Executive desk project load mapping, escalation matrix, daily review cadence,

KRAs, training, communication quality audits, hiring and attrition control.

¢ MIS & governance. Publish the daily order book, WIP ageing and exception register; weekly review pack to operations leadership; drive ERP data discipline and automation of planning and communication workflows.

KEY PERFORMANCE INDICATORS





Order release TAT from sign-off • Production plan adherence % • On-time-in-full delivery at site • % projects delivered on first committed date

- Milestone collection efficiency & outstanding ageing • Number of exception releases • Customer update SLA adherence and escalation closure

TAT • % rework traceable to release error • Executive productivity and team attrition

CANDIDATE REQUIREMENTS

1015 years overall, with minimum 5 years in production planning & control, order management, project operations or demandsupply planning

Experience

Mandatory must have independently led 10+ executives in a customer-facing operations, order management or service delivery environment

Team leadership

Modular furniture, interiors or made-to-order manufacturing preferred; building materials, consumer durables, auto ancillary or other made-to-order businesses considered

Industry

Graduate, preferably Engineering; post-graduate qualification in Operations or Supply Chain an advantage

Education

Skills

Strong ERP working knowledge; advanced Excel and operational dashboards; fluent English and Hindi; willing to travel to the factory and Experience Centres

Commercial firmness to hold a release under pressure; data-led decision making; people leadership at scale; sound trade-off judgement between factory efficiency and customer commitment

Attributes

Decorpot is an equal opportunity employer. All qualified candidates are encouraged to apply.

📌 Central Planning Manager (Bengaluru)
🏢 Decorpot
📍 Bengaluru