Role & responsibilities

Ojas Maxivision Eye Hospital is a leading super-speciality eye care provider committed to delivering world-class ophthalmic services through advanced technology, experienced specialists, and patient-centric care. We are looking for a dynamic and result-oriented Centre Manager to oversee the complete operations of our Bandra Centre while ensuring operational excellence, patient satisfaction, and business growth.

Job Summary The Centre Manager is responsible for the overall administration, operational efficiency, patient experience, team management, financial performance, and business development of the hospital. The role ensures seamless coordination between clinical and non-clinical departments while maintaining the highest standards of quality, compliance, and customer service.

Key Responsibilities

1. Operations Management

- Manage the day-to-day operations of the hospital.
- Ensure smooth functioning of OPD, OT, Optical, Pharmacy, Front Office, Billing, Diagnostics, and Patient Care departments.
- Monitor daily patient flow and minimize waiting time.
- Ensure adherence to hospital SOPs, NABH standards, and quality protocols.
- Coordinate with consultants and department heads for efficient service delivery.

1. Team Management

- Lead, mentor, and supervise all centre staff.
- Monitor attendance, shift planning, productivity, and discipline.
- Conduct performance reviews and identify training needs.
- Foster a collaborative and high-performance work culture.

1. Patient Experience

- Ensure exceptional patient care and service standards.
- Resolve patient complaints and escalations promptly.




- Monitor patient feedback and implement service improvement initiatives.
- Maintain a welcoming, clean, and professional hospital environment.

1. Revenue & Business Growth

- Achieve monthly revenue and profitability targets.
- Increase OPD footfall, surgical conversions, and optical sales.
- Track key business metrics and identify opportunities for growth.
- Coordinate with marketing and referral teams to drive patient acquisition.
- Support community outreach programs, camps, and referral activities.

1. Financial & Inventory Management

- Monitor daily collections, billing accuracy, and cash reconciliation.
- Control operational expenses and optimize resource utilization.
- Ensure adequate inventory of medicines, lenses, consumables, and OT supplies.
- Coordinate with procurement and SCM teams to avoid stock shortages.

1. Compliance & Quality

- Ensure compliance with NABH guidelines and statutory regulations.
- Maintain all operational documentation and audit readiness.
- Ensure infection control, biomedical waste management, and patient safety protocols are followed.
- Conduct regular operational audits and implement corrective actions.

1. Reporting & Coordination

- Prepare daily, weekly, and monthly MIS reports.
- Monitor KPIs including OPD, surgeries, revenue,



patient satisfaction, and productivity.
- Present operational reports to senior management.
- Coordinate effectively with HR, Finance, IT, SCM, Marketing, and Clinical teams.

Key Performance Indicators (KPIs)

- Monthly Revenue Achievement
- OPD Footfall Growth
- Surgical Conversion Rate
- Patient Satisfaction Score
- Operational Efficiency
- Staff Productivity & Retention
- NABH & SOP Compliance
- Inventory Accuracy
- Cost Control
- Patient Complaint Resolution Time

Required Qualifications

- Bachelor's Degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- MBA/MHA in Hospital Administration or Healthcare Management will be preferred.

Experience

- 510 years of experience in hospital or healthcare operations.
- Minimum 3 years of experience in a leadership or Centre Manager role.
- Experience in an Eye Hospital or Multi-Speciality Hospital will be preferred.

Skills Required

- Hospital Operations Management
- Leadership & Team Management
- Patient Relationship Management
- Financial & Business Acumen
- Excellent Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Data Analysis & MIS Reporting
- Conflict Resolution
- Customer Service Orientation
- Knowledge of NABH Standards and Healthcare Compliance

What We Offer

- Competitive Salary
- Performance-Based Incentives
- Growth opportunities Opportunities
- Professional Development & Training
- Dynamic and Collaborative Work Environment
- Opportunity to work with one of India's leading eye care organizations

📌 Center Manager (Mumbai)
🏢 Maxivision eye hospital
📍 Mumbai