Key Responsibilities:

As call handler, your role will cover bookings and administration:

Answer calls from drivers and customers outside of normal business hours here in the UK.

Nature of calls will be customers making recent taxi/minibus enquiries as well as existing customers looking to make amendments.

Manage bookings mailbox and reply using templates provided.

Replying to chatbot on website when this is up and running.

Manage WhatsApp bookings line for any new enquiries or for contacting customers.

Manage drivers' line for any queries and issues or for sending details of bookings to driver.

Build a FAQs database for future projects and developments.

Manage any recruitment (drivers and passenger assistants) enquiries and follow protocol.

Work towards revenue targets of 90,000 per month for which an 8% bonus will be paid based on agreed monthly salary.

Focus is on high-quality level of customer service with strong communication skills with both written and oral.

Respond to customer enquires professionally

Schedule:

Typical working patterns may include:

6:00pm - 3:00am (weekday)

11:00pm - 8:00am (weekday)

5:00pm - 2:00pm (weekend)

These hours may vary in line with business needs.

📌 Call Handler (Chennai)
🏢 Clover Cars
📍 Chennai