1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
Candidate should speak Bengali, Oriya, And Kannada , Hindi & English Fluently. Looking for Immediate joiners. For Job Opportunities Contact HR @ (phone hidden)
Job Type: Full-time
Benefits
Health insurance
Life insurance
Provident Fund
Schedule
Day shift
Education
Higher Secondary(12th Pass) or Any Degree (Preferred)