- Fixing appointments and enquiry visit conversion
- Telephone etiquette with call quality adherence
- First Call Resolution (FCR) of enquiry calls
- Average wait time of patients during the call (Call holding)
- Call transfer rate
- Customer call frequency
- Ensure all the calls are answered properly without getting missed out
- Quality parameters followed as per SOP's
- Feedback from the patients and their satisfaction
Candidate should speak Bengali, Oriya, And Kannada , Hindi & English Fluently.
Looking for Immediate joiners. For Job Opportunities Contact HR @ (phone hidden)
Job Type: Full-time
Benefits
Health insurance
Life insurance
Provident Fund
Schedule
Day shift
Education
Higher Secondary(12th Pass) or Any Degree (Preferred)