FULLTIME

Call Center Executive

Multiplier AI

2 days ago

Call Center Executive

Multiplier AI

Telecaller

FULLTIME

15000 - 20000

1 - 2 Years

Noida, Uttar Pradesh

Job Title:Call Center Executive

Location:Noida

Job Type:Full-Time

Shift: Day Shifts

We are seeking a highly motivated and customer-focused Call Center Executive who is proficient in English. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, and providing exceptional customer service in a professional and friendly manner.

Key Responsibilities:

- Manage large volumes of inbound and outbound calls promptly.
- Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.
- Maintain a positive, empathetic, and professional attitude toward customers always.
- Follow communication scripts and guidelines to ensure consistent service delivery.
- Escalate unresolved queries to appropriate departments when necessary.
- Keep records of customer interactions, transactions, comments, and complaints.
- Meet personal/team qualitative and quantitative targets.
- Adhere to all call center procedures and policies, ensuring compliance with company standards.

Requirements:

- Proficiency in English (Mandatory).
- Basic Proficiency In Hindi(Preferred).
- Solid verbal communication and active listening skills.
- Ability to multi-task, set priorities,



and manage time effectively.
- Previous experience in a call center or customer service role is a plus but not mandatory.
- Problem-solving attitude and patience when handling customer queries.
- Basic computer skills (typing, navigating software, etc.).

Benefits:

- Market-competitive salary with performance-based incentives.
- Opportunity for career advancement.
- Paid training and continuous development opportunities.
- Supportive work environment.

Professional Skills
- Customer Support
- Chat Support
- Communication Skills
- Inbound
- Outbound

Share Job: Job Overview

Job TitleCall Center Executive

Job TypeFULLTIME

CategoryTelecaller

Experience1 - 2 Years

DegreeMaster

Offered Salary15000 - 20000

LocationNoida, Uttar Pradesh

HR Contact

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Noida, Uttar Pradesh

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