Company Description REAOLOGY is a real estate company specializing in luxury property and commercial investment, with a strong presence in the UP East region. For the past three years, the company has been serving Non-Resident Indian (NRI) clients and local customers, focusing on high-value residential and commercial assets.

REAOLOGY emphasizes personalized service, transparent transactions, and long-term relationships. The team is growth-oriented and customer-centric, offering opportunities for professionals who want to build expertise in the premium and investment real estate market. The company’s operations in Lucknow serve as a hub for regional business activities and client engagement.

Position

Business Operations & Customer Success Executive (Female)

Location

Lucknow (Onsite)

About Role

This is a high-performance, growth-oriented role requiring full ownership of CRM, booking, billing, and customer support functions. The candidate must be proactive, accountable, and results-driven.

Key Responsibilities

CRM & Lead Management

- Maintain accurate and up-to-date CRM data
- Track and follow up on all leads
- Ensure no leads are missed
- Monitor the customer journey from inquiry to closure
- Generate regular CRM reports

Booking & Billing Operations
- Manage the end-to-end booking process
- Handle billing, invoicing, and payment tracking
- Coordinate with the accounts team
- Ensure all documentation is complete and accurate
- Follow up on pending payments

Customer Support & Relationship Management




- Handle customer queries via calls, WhatsApp, and email
- Provide prompt and professional responses
- Resolve issues to ensure a seamless customer experience
- Build and maintain long-term client relationships
- Collect feedback to improve service quality

Sales & Operations Coordination
- Coordinate between the sales team and customers
- Schedule meetings and site visits
- Maintain project updates and pricing information
- Provide reports and actionable insights

Office & Administrative Support
- Maintain records and documentation
- Coordinate with vendors and internal teams
- Ensure smooth day-to-day office operations

KPI

CRM KPI

- 98%+ data accuracy
- Response time within 15 minutes
- 100% daily updates
- Less than 2% missed leads

Booking & Billing KPI
- 100% accuracy in booking and billing
- 95%+ payment follow-up completion
- 100% documentation compliance

Customer Support KPI

- Response time within 30 minutes
- 95%+ issue resolution rate
- Customer satisfaction score of 4.5/5 or higher

Skills Required

- Proficiency in CRM tools
- Strong knowledge of Excel and Google Sheets
- Experience handling WhatsApp communication
- Excellent follow-up and coordination skills
- Fluency in Hindi and basic English
- Prior experience in real estate is preferred
- Robust sense of ownership and accountability

Salary

₹20,000 – ₹40,000 + incentives

Career Growth

Operations Executive → Senior Executive → Manager → Business Head

📌 Business Operation And Customer Support Executive (Lucknow)
🏢 REAOLOGY
📍 Lucknow