Job Summary Bharat Auction House is looking for a energetic and result-oriented Operations & Business Development Manager to oversee day-to-day auction operations while driving business growth. The ideal candidate will be responsible for acquiring new sellers and corporate clients, managing auction operations, ensuring excellent customer service, and achieving revenue targets.

Key Responsibilities Business Development (50%) Identify and onboard individual and corporate sellers.

Develop business with banks, NBFCs, dealerships, fleet owners, insurance companies, builders, and industrial clients.

Generate new auction listings across vehicles, properties, machinery, scrap, and other asset categories.

Conduct client meetings, presentations, negotiations, and contract discussions.

Build long-term relationships with key clients and partners.

Achieve monthly and annual revenue and listing targets.

Monitor market trends and competitor activities. 2.Operations Management (50%) Manage the complete auction lifecycle from seller onboarding to successful settlement.

Ensure all listings are verified and published accurately.

Coordinate KYC, documentation, valuation, and auction scheduling.

Monitor live auctions and resolve operational issues.

Coordinate ownership transfer and post-auction documentation.

Manage customer support and resolve buyer and seller complaints.

Work closely with technology, finance, legal, and marketing teams.

Develop and improve SOPs for operational efficiency. Team & Vendor Management Supervise operations executives and support staff.

Coordinate with logistics providers, valuers, legal consultants, and documentation agencies.

Train employees on company processes and customer service standards. Reporting Prepare daily, weekly,



and monthly MIS reports.

Track sales pipeline and revenue performance.

Monitor auction success rates and operational KPIs.

Present business updates and improvement recommendations to management.

Key Performance

Indicators (KPIs) New sellers onboarded per month.

Number and value of auction listings.

Monthly revenue achievement.

Auction success rate.

Customer satisfaction score.

Seller onboarding turnaround time.

Repeat business percentage.

Resolution time for customer issues.

Accuracy of documentation and compliance.

Qualifications Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.

MBA is preferred but not mandatory.

Experience 5 to 8 years of experience in operations, business development, sales, e-commerce, logistics, automotive, real estate, financial services, or marketplace businesses.

Experience in auctions, asset disposal, or digital marketplace platforms will be an advantage.

Required Skills Business Development and Sales

Operations Management

Client Relationship Management

Negotiation and Closing

Customer Service

Process Improvement

Team Leadership

CRM and Microsoft Excel

Strong communication and presentation skills

Ability to work independently in a fast-paced startup environment Preferred Industry Experience Online marketplaces

Vehicle auctions

Real estate

Banking and NBFCs

Insurance

Automotive dealerships

Industrial equipment

Scrap and metal trading

Logistics and supply chain Why Join Bharat Auction House?

Opportunity to be part of a fast-growing digital auction platform.

High level of ownership and decision-making responsibility.

Performance-based incentives in addition to salary.

Opportunity to build strategic partnerships and shape business growth.

📌 Business Development Operations Manager (Navi Mumbai)
🏢 Bharat Auction House
📍 Navi Mumbai