Key Responsibilities

Team Management

- Lead and oversee the Sellers Team, Buyers Team, and Data Listing Team.

- Set team goals, monitor performance, and ensure productivity across all departments.

- Build a positive, collaborative, and performance-driven work culture.

- Conduct regular team meetings, provide guidance, and resolve operational challenges.

Reporting & Performance Monitoring

- Maintain accurate reports and dashboards for all teams.

- Prepare and share daily, weekly, or monthly performance reports with senior management as required.

- Analyse operational data to identify trends, challenges, and opportunities for improvement.

- Track key performance indicators (KPIs) and ensure team targets are achieved.

Leadership Coordination

- Work directly with the COO and CEO to provide business updates, operational insights, and project progress.

- Execute strategic initiatives assigned by senior leadership.

- Ensure timely communication between management and operational teams.

Buyer Relationship Management

- Personally handle and coordinate with high-budget and priority buyers.

- Understand their requirements and ensure timely fulfillment through internal teams.

- Deliver a premium customer experience to strengthen long-term business relationships.

Technology & Process Improvement

- Collaborate with the IT Team to enhance the company's website and CRM platform.

- Identify system improvements that simplify internal operations and improve the customer experience.

- Participate in testing, feedback, and implementation of new features.

Business Growth & Innovation

- Proactively recommend current ideas, business strategies, and operational improvements to senior management.

- Work with leadership and the IT Team to implement innovative solutions that support business growth.

- Identify opportunities to improve customer satisfaction, operational efficiency, and revenue generation.

Cross-Functional Coordination

- Ensure seamless communication between Sales, Operations, IT, Marketing, and Management teams.





- Resolve escalations and ensure smooth execution of business processes.

- Support business expansion initiatives and new operational projects.

Required Skills

- Strong leadership and people management skills.

- Excellent communication and interpersonal abilities.

- Strategic thinking and problem-solving skills.

- Strong analytical and reporting capabilities.

- Experience with CRM systems, Microsoft Excel, and business reporting tools.

- Ability to manage multiple teams and priorities effectively.

- Customer relationship management and negotiation skills.

- Process improvement and project coordination experience.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Management, or a related field.

- 3–7 years of experience in business development, operations management, sales management, or a similar leadership role.

- Experience in the real estate industry is preferred but not mandatory.

Key Performance Indicators (KPIs)

- Performance and productivity of the Sellers, Buyers, and Data Listing Teams.

- Buyer satisfaction, particularly for high-value clients.

- Timeliness and accuracy of management reports.

- Website and CRM improvement initiatives successfully implemented.

- Team engagement and retention.

- Operational efficiency and process improvements.

- Achievement of business growth and revenue targets.

- Successful execution of strategic projects assigned by leadership.

Working Relationships

- Chief Executive Officer (CEO)

- Chief Operating Officer (COO)

- Sellers Team

- Buyers Team

- Data Listing Team

- IT Team

- Marketing Team

- Sales Team

- High-Value Buyers

Preferred Attributes

- Strong leadership presence with the ability to inspire teams.

- Results-oriented and highly organized.

- Customer-centric mindset with excellent relationship-building skills.

- Proactive, innovative, and adaptable to change.

- High level of integrity, accountability, and professionalism.

Pay: ₹22,000.00 - ₹60,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Business Development Manager (BDM) (Gurugram)
🏢 2bigha
📍 Gurugram