Job Requirements Role Overview The UPI IMPS Business Analyst will be responsible for end to end analysis design and delivery support for retail payments solutions UPI IMPS across banking channels and switches The role involves working closely with business NPCI operations technology and external vendors to translate regulatory and scheme changes into robust scalable payment application features Key Responsibilities 1 Requirements Solution Design Gather analyse and document business requirements for UPI IMPS and related payment products across mobile internet branch and API channels Create BRDs FSDs user stories and use cases capturing end to end flows payer payee journey switching NPCI messages reconciliation chargeback and dispute processes Map and optimize current vs target processes AS IS TO BE including exception handling timeouts and reversals for UPI IMPS transactions Work with solution and enterprise architects to align designs with core banking CBS reconciliation and Risk and other interfaces 2 Payments Domain Scheme Expertise Act as the subject matter expert SME for UPI and IMPS covering PSP TPAP models handle VPA collect pay mandate flows and NPCI procedural circulars Interpret NPCI specs circulars and regulatory guidelines and convert them into clear business and system impacts new message fields limits risk rules compliance timelines Understand and explain ISO 8583 ISO 20022 message structures for UPI IMPS including field usage and mapping to internal data models 3 Stakeholder Vendor Management Work with product owners operations risk compliance and technology teams to prioritise backlog and define MVP scope for UPI IMPS initiatives Liaise with NPCI Payment switches gateways and third party vendors for clarifications change requests RFP RFI evaluations and solution walkthroughs Conduct requirement workshops demos and walkthroughs for internal stakeholders senior management and steering committees 4 Functional Testing Quality Assurance Define functional acceptance criteria test scenarios and edge cases for UPI IMPS flows success failure timeouts recon transactions refunds retries Support SIT UAT by clarifying business rules validating defects and sign off on fixes ensure regression coverage for core payment flows and downstream systems recon GL reporting Validate performance and resilience requirements TPS timeouts switch failover duplicate detection idempotency 5 Operations Risk Compliance Support Design and refine operational processes L1 L2 issue handling dispute chargeback flows settlement reconciliation logic and exception management dashboards Work with risk and compliance fraud monitoring rules velocity checks device risk merchant risk and flags required in transaction data Ensure adherence to RBI and NPCI regulations circulars and audit requirements for UPI IMPS including logs reports and traceability 6 Change Management Go Live Support Create user guides SOPs and training materials for operations contact centre and branch business users Support cutover planning production validation and hyper care post go live including monitoring key KPIs success rates declines dispute volumes Contribute to continuous improvement by analysing incident trends customer feedback and scheme changes and proposing product process enhancements Required Experience 5 - 10 Years Total Experience 5 - 10 years in Banking Fintech with minimum 4-5 years in retail payments UPI IMPS AEPS NEFT RTGS cards wallets Hands on experience with payment switch gateway CBS integration for real time payments Proven track record of at least 2-3 end to end implementations or major change releases in UPI IMPS e g UPI 2 0 features AutoPay mandate TPAP onboarding etc Exposure to agile delivery working as BA or proxy product owner for payments features Technical Domain Skills Strong understanding of UPI IMPS transaction flows payer payee journeys PSP TPAP roles NPCI switch behaviour timeouts declines and chargebacks Working knowledge of message formats and APIs ISO 8583 ISO 20022 concepts REST JSON APIs and NPCI message specifications Required DB Querying for data analysis reconciliation checks and defect triage Familiarity with reconciliation and settlement for UPI IMPS including reports GL entries and dispute management Understanding of security compliance in payments SCA 2FA device binding PCI DSS basics and RBI NPCI guidelines Behavioral Soft Skills Strong analytical and problem solving skills ability to decompose complex payment flows into explicit requirements and testable rules Excellent communication and stakeholder management comfortable interfacing with business heads technology teams and external partners NPCI vendors Ability to work in a high volume incident driven environment prioritising changes and production fixes effectively Ownership mindset with focus on customer experience success rates journey friction and operational efficiency Nice to Have Experience with other instant payment schemes NEFT RTGS modernization cross border QR merchant acquiring or ISO 20022 migration MT-MX Exposure to CBDC e pilots UPI based cross border or pay by link pay to contact journeys Prior work in Indian large banks or major payment processors switch gateway or large TPAPs

📌 Business Analyst (Solapur)
🏢 IDFC FIRST Bank
📍 Solapur