Role Purpose: To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.
Key Responsibilities: Process & Compliance Management - Ensure strict adherence to all operational processes and login checklists at all times.
- Monitor compliance with sanction and disbursement conditions for all loan files. Coordination & Workflow Management - Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
- Act as a central point of contact for operational support within the branch. Audit & Regulatory Support - Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
- Ensure readiness of documents and processes for internal and external audits.
Branch
Administration & Compliance - Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
- Ensure all regulatory and internal compliance standards are consistently met.
MIS & Reporting - Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
- Track operational metrics and highlight gaps or risks proactively.
Regulatory Activities
Execution - Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.
Document
Management & Custody - Ensure safe storage and proper handling of all loan documents at the branch.
- Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.
Key Skills & Competencies:
- Strong understanding of HFC operations and regulatory framework
- Knowledge of CERSAI, CKYC, and NHB compliance guidelines
- Attention to detail and documentation accuracy
- Audit handling and compliance orientation
- Robust coordination and stakeholder management skills
- Proficiency in MIS and reporting tools
- Graduate (Mandatory) Preferred Experience:
- 2–4 years of experience in operations within NBFC/HFC/BFSI sector
- Prior experience in branch operations or loan processing preferred