Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Business Growth & Acquisition - Achieve targets for current CUID creation.

- Drive new customer disbursements as per percentile role benchmarks.
- Ensure net growth and tonnage growth in line with branch plan. Yield & Profitability Management - Achieve onboarding yield benchmarks
- Drive optimal ticket size, renewal mix, and repeat customer engagement.
- Ensure cost-efficient branch operations.

Portfolio

Quality & Risk Management - Maintain auction-to-book ratio

- Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
- Resolve spurious and bentex cases within defined timelines Collections & Delinquency Management - Deliver resolution for 0-30 DPD bucket.
- Monitor overdue accounts and perform timely follow-up.




- Support recovery actions as per internal guidelines. Compliance, Audit & Governance - Achieve audit score as defined, ensure closure of audit findings.
- Maintain zero-tolerance on operational deviations and regulatory breaches.
- Ensure accuracy in process, record keeping, and vault management.

Customer

Service & Branch Experience - Ensure high service quality, fast turnaround time, and seamless grievance resolution.

- Maintain branch hygiene, safety, and security standards.

People

Leadership & Productivity - Lead ABM, Gold Valuer, GLO, and CSE for daily performance.

- Conduct coaching, on-the-job training, and reviews.
- Ensure manpower productivity as per branch benchmarks

📌 Branch Manager - Gold Loans - Gurugram (India)
🏢 Aditya Birla Group
📍 India