POSITION SUMMARY

- The Office Admin &
- Order Processing Executive plays a pivotal role in ensuring seamless day-to-day operations across order management, dispatch coordination, customer and doctor relationship management, MIS reporting, and digital marketing. This is an all-round operations role suited to a proactive, detail-oriented professional who thrives in a fast-paced environment.

KEY RESPONSIBILITIES 1.

Order

Processing &

- Dispatch Management • Receive and process orders received via WhatsApp, email, phone calls, and other designated channels.
- Prepare accurate invoices and billing documents in accordance with order details and company policies.
- Verify all order details for completeness and accuracy prior to dispatch.
- Coordinate with courier partners to ensure timely and accurate shipment of orders.
- Prepare daily dispatch sheets and hand over shipment documentation to logistics partners.
- Track courier deliveries proactively and resolve any dispatch-related issues promptly.
- Share Proof of Deliveries (PODs), invoices, and relevant documents with doctors and business parties in a timely manner.
- Sales, Payments &
- MIS Management • Maintain and update daily sales reports, payment trackers, pending payment records, and other key MIS documents.
- Prepare monthly sales analysis reports and average sales summaries for management review.
- Manage and regularly update customer master data to ensure accuracy and completeness.
- Maintain up-to-date records of active, inactive, and blacklisted doctors or business parties.
- Ensure regular data backups of all critical company information and records.
- Doctor &




- Customer Relationship Management • Serve as the primary point of contact for doctors and patients, handling queries via WhatsApp, phone, and email in a professional and timely manner.
- Build and nurture strong relationships with doctors through consistent and proactive communication.
- Maintain accurate records of doctor-specific instructions, preferences, and special requirements.
- Proactively inform doctors about new product launches, promotional schemes, and important company updates.
- Manage and regularly update WhatsApp broadcast lists to reflect active and inactive doctor status.
- Lead Generation &
- Business Development Support • Identify and compile potential doctor leads through social media platforms, online directories, referrals, and other available sources.
- Maintain and update a structured database of prospective doctors and business contacts.
- Conduct regular follow-up calls and communications to generate new orders and nurture repeat business opportunities. 5.

Social

Media &

- Digital Marketing Support • Manage and regularly update the company’s official social media pages across Instagram, Facebook, and LinkedIn.
- Create, edit, and publish reels, product highlights,



and promotional content in alignment with brand guidelines.
- Monitor and respond professionally to social media enquiries and direct messages within a timely manner.
- Update and maintain the WhatsApp Business catalogue and company profile information on a periodic basis. 6.

General Office

Administration • Maintain organised office records, files, and Excel-based reports as directed by management.

- Ensure the proper upkeep and functioning of office computers, mobile devices, and digital assets.
- Perform routine computer maintenance activities including file organisation, data cleaning, and system hygiene.
- Collaborate with management to implement operational instructions efficiently and accurately.
- Provide comprehensive administrative support across all routine functions to ensure smooth office operations.

REQUIRED SKILLS &

COMPETENCIES Technical Skills • Proficiency in MS Excel, MS Word, and email management tools.

- Working knowledge of WhatsApp Business, social media platforms (Instagram, Facebook, LinkedIn), and digital catalogues.
- Basic content creation and editing skills for social media reels and promotional posts. Soft Skills • Excellent verbal and written communication skills in both Hindi and English.
- Strong organisational skills with high attention to detail.
- Ability to multitask effectively and manage competing deadlines in a agile work environment.
- Customer-oriented mindset with a proactive and solution-driven approach.
- Self-motivated with the ability to work independently and as part of a team.

📌 Back-end Executive(Female) (Agra)
🏢 MEDCURE ORGANICS PRIVATE
📍 Agra