Company Description Edureka is a fast-growing online education company focused on helping learners successfully complete comprehensive, industry-relevant courses. The organization is known for its high course completion rates, driven by robust learner support through constant guidance, proactive communication, and 24/7 online assistance.

Edureka offers programs in DevOps, Cybersecurity, Cloud Computing, Data Science, AI/ML, Programming, Project Management, Business Intelligence, and other in-demand technologies. The culture values skill, knowledge, and common sense over hierarchy, fostering a collaborative workplace of ambitious professionals committed to impactful education. Candidates can explore more about careers at Edureka by visiting the company’s careers page.

Role Description This is a full-time, on-site B2C Account Manager role based in Bengaluru South. The B2C Account Manager will manage relationships with individual learners, guiding them through the enrollment process, addressing inquiries, and ensuring a smooth onboarding experience. The role involves regularly engaging with students via calls, emails, and messaging platforms to monitor progress, encourage course completion, and provide timely support or escalation when needed.

The Account

Manager will collaborate with sales, marketing, and academic teams to align learner expectations with course offerings, gather feedback,



and contribute to improved learner satisfaction and retention. The position also includes maintaining accurate records in CRM tools, tracking key performance metrics, and participating in initiatives aimed at enhancing the overall learner experience.

Qualifications

- Strong relationship management and customer service skills, with the ability to build trust and rapport with individual learners.
- Effective communication skills, including clear verbal and written communication, active listening, and the ability to explain course offerings and policies.
- Sales and upselling abilities, including understanding learner needs, recommending relevant courses, and supporting conversion and retention goals.
- Organizational and time management skills to handle multiple accounts, prioritize tasks, and meet performance targets.
- Comfort using CRM systems, spreadsheets, and communication tools to track interactions, maintain records, and analyze account performance.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Experience in B2C account management, inside sales, or education/edtech customer success is an advantage.
- Ability to work collaboratively in a fast-paced environment, with a learner-centric mindset and a focus on long-term engagement.

📌 C Account Manager (Bengaluru)
🏢 Edureka
📍 Bengaluru