Required Skills

Amazon Connect (AWS Connect) Mandatory

Contact Center Solution Development

Amazon Connect Flows & Routing

Contact Flows & Queue Configuration

IVR Development & Customization

AWS Lambda Integration

Amazon Lex Integration (Preferred)

API Integrations

Cloud Telephony Solutions

Troubleshooting & Production Support

Key Responsibilities

- Design, develop, and implement Amazon Connect contact center solutions.
- Build and customize IVR workflows, contact flows, queues, routing profiles, and call flows.
- Integrate Amazon Connect with AWS Lambda, APIs, CRM, and enterprise applications.
- Troubleshoot production issues and optimize contact center performance.
- Collaborate with business and technical teams to deliver scalable customer service solutions.
- Participate in testing, deployments, enhancements, and ongoing platform support.
- Follow development best practices and ensure high availability of contact center applications.

📌 AWS Connect Developer (Hyderabad)
🏢 Cerebra
📍 Hyderabad