Role & responsibilities

Role Overview The Customer Accounting Manager will be responsible for managing end-to-end customer accounting operations including settlements, reconciliations, loan booking, and payment processes. The role requires strong expertise in handling complex reconciliations, addressing customer and regulatory escalations, and driving automation for process efficiency while ensuring accuracy and compliance.

Role & responsibilities

- Manage all customer accounting activities related to settlements and reconciliations across multiple accounts.
- Perform daily, weekly, and monthly reconciliations to ensure accurate and timely closure.
- Oversee loan booking and payment process reconciliations with accuracy and efficiency.
- Investigate discrepancies, resolve variances, and ensure accuracy in settlement reporting.
- Handle customer service escalations, RBI queries,



social media complaints, legal cases, and disputes in coordination with relevant teams.
- Address operational queries related to loan booking, cancellations, charges, and payment processes.
- Drive automation initiatives to reduce manual effort and minimize errors.
- Conduct UAT and testing for recent system enhancements and critical operational changes.
- Identify opportunities for process improvements and implement best practices in reconciliation and settlement functions.
- Ensure compliance with regulatory, audit, and risk management guidelines.

Preferred candidate profile CA/MBA with min 8 years of experience in customer accounting & NBFC operations.

📌 AVP - Customer Accounting (Pune)
🏢 Electronica Finance
📍 Pune