We are looking for an organized and proactive Astrologer Coordinator to manage the day-to-day coordination of our astrologers. The ideal candidate will ensure smooth operations, maintain astrologer availability, monitor performance, resolve operational issues, and help improve customer experience.
Key Responsibilities
- Coordinate with astrologers regarding their daily availability and schedules.
- Ensure astrologers are online as per assigned shifts.
- Monitor consultation quality, response time, and customer satisfaction.
- Handle astrologer onboarding, training, and documentation.
- Resolve operational issues and provide timely support to astrologers.
- Track astrologer performance and prepare daily/weekly reports.
- Coordinate with the Sales, Marketing, and Customer Support teams for campaigns and promotions.
- Maintain accurate records of astrologer profiles and performance metrics.
- Ensure platform policies and quality standards are followed.
Requirements
- Bachelor's degree in any discipline.
- 13 years of experience in operations, coordination, customer support
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Proficiency in MS Excel/Google Sheets.
- Ability to work in a quick-paced environment and handle multiple priorities.
- Problem-solving mindset with attention to detail.
Preferred Skills
- Experience working with service professionals or online consultation platforms.
- Basic understanding of CRM tools.
- Ability to analyze reports and improve operational efficiency.