Job Summary

Role Overview We are looking for a seasoned Portfolio Delivery Head to lead a strategic portfolio of client accounts across North America and India. This is a senior leadership role requiring strong delivery ownership, client-facing maturity, commercial discipline, PL accountability, and the ability to drive operational excellence across large distributed teams. The ideal candidate should have grown in an IT Services environment and must bring proven experience in managing enterprise clients, large account delivery, PL ownership, delivery metrics, Agile delivery governance, contracts, and cross-functional leadership. This role requires a balanced leader who can operate at both strategic and ground level someone who can engage confidently with senior client stakeholders, partner with sales and pre-sales teams, manage delivery commitments, and also roll up their sleeves when delivery situations demand deeper intervention. Location: India - Chennai / Bangalore / Pune

Experience: 18+ years of experience in IT Services, Digital Transformation, or Enterprise Technology Services.

Key Responsibilities

- Portfolio Delivery Ownership Own end-to-end delivery for a portfolio of strategic client accounts across North America and India. Lead multiple development, support, managed services, transformation, and account delivery teams. Ensure delivery predictability across scope, schedule, quality, cost, risk, productivity, and client satisfaction. Drive delivery governance across accounts to ensure customer outcomes, commercial commitments, and operational discipline are consistently met. Establish a strong operating rhythm through daily, weekly, monthly, and quarterly reviews. Proactively identify delivery risks, client concerns, execution gaps, and leadership issues before they become escalations. Personally intervene in critical delivery situations and provide hands-on leadership where required.
- Client Relationship and Customer Health Manage senior client relationships across North American and Indian markets. Act as a trusted delivery partner and executive-level interface for clients. Strengthen customer confidence through transparency, ownership, responsiveness, and measurable outcomes. Handle client escalations with maturity, urgency, structure, and accountability. Ensure delivery teams remain deeply aligned with client priorities, business outcomes, and contractual commitments. Track and improve overall customer health across the portfolio, including satisfaction, retention, delivery performance, and growth potential.
- PL and Commercial Ownership Own account-level or portfolio-level PL, including revenue, gross margin, utilization, billing discipline, cost control, and profitability. Drive revenue protection, margin improvement, operational efficiency, and sustainable account growth. Work closely with finance, sales, delivery, and leadership teams to ensure strong commercial governance. Understand pricing models, cost structures, billing dependencies, profitability levers, and financial risks. Support renewals, extensions, account expansion, and delivery-led farming opportunities. Ensure tight governance around commercials, contracts, scope, delivery commitments, and change management.
- Delivery Metrics, Agile Governance, and Operational Excellence Own and govern key delivery metrics across the portfolio, including schedule adherence, sprint predictability, velocity, defect leakage, quality, productivity, SLA/KPI compliance, utilization, revenue, margins, and customer health. Ensure strong Agile delivery practices across Scrum, Kanban, scaled Agile, and hybrid delivery models.



Define and review portfolio dashboards to enable leadership visibility and timely decision-making. Drive continuous improvement in delivery practices, engineering quality, release management, automation, DevOps adoption, and operational efficiency. Ensure appropriate governance mechanisms are in place across programs, projects, and managed services engagements. Strengthen delivery discipline without creating unnecessary bureaucracy.
- Contract and Delivery Commitment Management Manage delivery in alignment with SOWs, MSAs, SLAs, KPIs, change requests, renewals, pricing assumptions, and contractual obligations. Work closely with legal, finance, sales, procurement, and client stakeholders on contract interpretation, scope management, and commercial commitments. Identify contractual and commercial risks early and ensure timely mitigation. Govern scope changes, change requests, billing dependencies, assumptions, dependencies, and delivery obligations. Ensure client commitments are realistic, measurable, tracked, and owned by the delivery organization.
- Account Growth and Sales Partnership Partner with sales, account management, and pre-sales teams to support account growth, strategic expansion, and current opportunities. Act as an executive sponsor in large client conversations, bridging the gap between sales, pre-sales, delivery, and technology teams. Contribute to proposals, solution reviews, renewals, extensions, and transformation opportunities. Strengthen account farming by identifying opportunities through delivery intimacy and client trust. Help convert delivery performance into long-term account growth and customer retention.
- Team Leadership and Talent Development Lead large distributed teams across India, North America, and other geographies as required. Must have managed teams of 100+ associates across accounts, programs, or portfolios. Build, mentor, motivate, and retain high-performing delivery teams. Develop strong second-line leadership across program managers, project managers, architects, engineering managers, and delivery leads. Drive accountability, ownership, collaboration, engineering discipline, and professional maturity across teams. Work closely with HR and leadership teams on hiring, succession planning, retention, performance management, and leadership development. Preserve an ownership-driven culture while making the delivery organization scalable.
- Transformation and Technology Leadership Lead digital transformation, product engineering, cloud, application development, modernization, support, and managed services engagements. Collaborate with clients to deliver business-focused technology transformation outcomes. Bring practical understanding of up-to-date IT services delivery models, including cloud-native development, enterprise applications, integration, DevOps, automation, data platforms, and digital engineering. Evaluate technology partners and vendors where required to deliver best-in-class services and solutions. Drive innovation, continuous improvement, and engineering excellence across the portfolio.

Desired Candidate Profile

- 18+ years of experience in IT Services, Product Engineering, Digital Transformation, or Enterprise Technology Services.
- Strong background in IT Services organizations such as Infosys, TCS, Wipro, HCLTech,



Tech Mahindra, Capgemini, Accenture, Cognizant, Persistent, Coforge, LTIMindtree, Mphasis, or similar services organizations.
- Proven experience managing North American clients in a client-facing delivery leadership role.
- Experience managing Indian clients or India-based delivery engagements.
- Experience owning delivery for account(s), portfolio(s), or business units with team size of 100+ associates.
- Demonstrated ownership of account-level or portfolio-level PL.
- Strong understanding of delivery metrics, Agile methodology, delivery governance, engineering quality, and operational excellence.
- Experience managing contracts, SOWs, MSAs, SLAs, KPIs, change requests, pricing assumptions, renewals, and delivery commitments.
- Strong exposure to enterprise client delivery, account governance, escalation management, and customer health management.
- Experience supporting pre-sales, sales, renewals, account farming, and delivery-led growth.
- Ability to work effectively across sales, pre-sales, delivery, engineering, finance, HR, legal, and senior leadership teams.
- Proven ability to recruit, build, mentor, and retain strong delivery teams.
- Strong executive presence, communication skills, negotiation ability, and client-facing maturity.
- High ownership mindset with the ability to determine what needs to be done and drive it to closure.
- Ability to operate strategically while also going deep into delivery details when required.

Preferred Background

- Current or former Delivery Head, Portfolio Delivery Head, Account Delivery Head, Business Unit Delivery Leader, Client Partner with strong delivery ownership, or Senior Program/Portfolio Leader in an IT Services company.
- Experience managing complex enterprise accounts in North America.
- Experience in mid-sized or large IT Services organizations with distributed delivery models.
- Experience in product engineering, digital transformation, application development, cloud, managed services, or enterprise modernization.
- MBA or executive management education will be an added advantage.

Key Leadership Attributes

- Strong ownership and accountability.
- Strategic thinking with hands-on execution ability.
- Client-first mindset with delivery discipline.
- Strong commercial and PL orientation.
- Mature escalation and crisis management.
- Ability to build trust with clients, teams, and senior leadership.
- High collaboration across functions.
- Process-oriented without creating unnecessary bureaucracy.
- Ability to build scalable operating rhythm and leadership depth.
- High integrity, professional maturity, and strong bias for outcomes.

Education

- Bachelor s or Master s degree in Engineering, Computer Science, Information Technology, or related discipline.
- MBA or equivalent executive education will be preferred but not mandatory.

Success Measures

- The candidate will be measured on:
- Client satisfaction and customer health.
- Delivery predictability and governance maturity.
- Revenue protection, margin performance, utilization, and PL outcomes.
- SLA/KPI compliance and delivery metrics.
- Escalation prevention and resolution effectiveness.
- Account retention and delivery-led growth.
- Contractual compliance and commercial discipline.
- Team stability, leadership development, and retention.
- Continuous improvement, engineering excellence, and operational maturity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Vice President -Delivery Management (Chennai)
🏢 Aziro
📍 Chennai