Responsibilities

- Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues

- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system.

- Track and document inbound support tickets and ensure proper notation of customer problems or issues

- Document problems and solutions to train lower-level support on how to properly address customer or product problems

- Communicate with product development department to improve on current design or to identify possible problems with design
- vQueue/ticket Management

- Monitoring infrastructure and Application events

- Level 1 troubleshooting, followed by escalation to SMEs

- Technical Bridge participation and management

- Stay abreast of current technology in products, design changes, and new products offered

Experience & Knowledge:

- 1 - 3 years experience

- Good understanding of Win Server 2008, 2012 / Windows 7 environment

- Good understanding of Windows administration troubleshooting

- Basic or Intermediate Knowledge of SQL

- Experience/Knowledge supporting server VM farms, data centers, disk expansion, vMotion





- Basic understanding of Citrix setting

- Various application installation on windows server /MSI package, installation troubleshooting

- Experience in Service Desk/command Center Operations

- Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)

Education

- Bachelor's Degree

Work Experience

- 0-2 years relevant work experience

Working Arrangements

- Standard work week or as defined by assignment requirements

- Primarily works in standard office environment or remotely

- May require after-hours, on-call support and/or holidays

- On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs

Travel

- Up to 10% travel may be required

PHYSICAL DEMANDS/WORKING CONDITIONS

- Physical Demand Requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Systems Support Engineer (Vadodara)
🏢 Altera Digital Health
📍 Vadodara