Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a flexible work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and our communities we work hard to create a welcoming and inclusive environment and our associates dedicate thousands of hours to volunteering for causes that matter most to them Chart your own path and grow your career while helping more customers achieve financial freedom Empower Yourself DUTIES RESPONSIBILITIES ESSENTIAL FUNCTIONS Ensuring accuracy on transactions processed Strict adherence to non -disclosure of client information by preserving client confidentiality Researching on any queries requests sent by the Business Partners Client Support Teams and replying to the same with minimum response time Taking active participation in process improvements and automation Ensure Quality Control standards that have been set are adhered to Excellent organizational skills with ability to identify and prioritize high value transactions Completing assigned responsibilities and projects within timelines apart from managing daily BAU EDUCATION EXPERIENCE Fresher s Graduate preferable from commerce background not mandatory Good command in English both written verbal OTHER PREFERRED QUALIFICATIONS Solid analytical problem solving verbal and written communication skills Good typing skill attention to detail and be able to work within prescribed deadlines Strong customer service and interpersonal skills Basic knowledge on MS Office applications Ability to multi-task and capable of delivering on multiple priorities Able to grasp learn new concepts policies and procedures quickly Ability to work under pressure and make accurate decisions in stressful situations Able to align with respective Business units operating hours This is not intended to be an exhaustive list of all duties responsibilities and qualifications of the job The employer has the right to revise this at any time You will be evaluated in part based on your performance of the responsibilities and or tasks listed in this You may be required perform other duties that are not included on this The is not a contract for employment and either you or the employer may terminate employment at any time for any reason as per terms and conditions of your employment contract We are an equal opportunity employer with a commitment to diversity All individuals regardless of personal characteristics are encouraged to apply All qualified applicants will receive consideration for employment without regard to age race color national origin ancestry sex sexual orientation gender gender identity gender expression marital status pregnancy religion physical or mental disability military or veteran status genetic information or any other status protected by applicable state or local law