1.Responsible for the receipt, logging, and documentation of product complaints.
- Responsible for coordinating with relevant departments to identify the root cause of complaints using different investigation tools.
- Responsible for coordinating with relevant departments to identify the root cause of complaints using different investigation tools.
- Responsible for the compilation of CIRM and follow-up on CAPA actions.
- Responsible for submitting investigation reports to regulatory authorities, marketing departments, and complainants.