The Product Owner will be responsible and accountable for Procurement Applications Primarily in the Supplier Experience area covering such as Process Orchestration Supplier Lifecycle Management and secondarily in travel expenses applications The focus is on product ownership provide product expertise ensuring readiness and integration with SAP ECC during the migration to S4Hana Responsibilities include delivering business-initiated projects managing technical operations and ensuring service management and business continuity Key Responsibilities Procurement Applications Product Ownership and Strategy Manage the vision and strategy for Procurement applications area covering tools such as Process Orchestration SAP Ariba SLM SAP Concur AmexGBT SpotMe and Cvent etc Collaborate with stakeholders to gather and prioritize requirements ensuring alignment with business objectives AI GenAI Agentic AI Experience Exposure to AI GenAI Agentic AI integrated solutions Project Management Lead the Procurement satellite project ensuring readiness during SAP ECC to S4Hana migration Deliver projects initiated by the business for Supplier Experience and Travel Expense applications ensuring they meet quality scope and timeline requirements Coordinate with cross-functional teams including IT finance and procurement to ensure successful project execution Service Management Manage technical operations to meet the SLA agreed with business for tech products Oversee tech audits compliance activities application onboarding activities and service stabilization efforts to ensure business continuity Stabilize and monitor service management processes including incident problem and change management ensuring outcome driven approach Technical Operations and Compliance Ensure the technical health and performance of Supplier Experience and Travel Expense applications through regular monitoring and maintenance Support technical audits and compliance activities to meet regulatory and internal standards Supervise Consultants working on support activities ensuring that they are able to fulfil their responsibilities to review progress identify and resolve blockages ensure SLAs are met and that the production systems are not put at risk resource Work on support tickets and escalations providing resolution to break-fix issues and deployment of operational changes Demonstrate an ability to resolve complex issues manage user relationships and delivery Proactively seek ways to reduce the volume of support work by working with suppliers to improve service identifying common recurring issues and proposing improvements Address and resolve technical issues minimizing downtime and ensuring a seamless user experience Ensuring GSK s requirements are met including 24 7 production support incident management and stakeholder reporting Stakeholder Management Engage with key stakeholders to understand their needs and expectations providing regular updates on product and project status Foster strong relationships with vendors and partners ensuring effective collaboration and support Act as the primary point of contact for Supplier Experience and Travel Expense application-related queries and escalations Integration Ensure data passing from upstream systems or providers i e Workday or to downstream systems i e Global ERP through integrations is efficient accurate and secure This also includes building reporting capabilities that support both operational reporting as well as analytic reporting Ensure integration with SAP ECC during the migration to S4Hana focusing on seamless and efficient transition Manage the end-to-end process of Procurement applications with the new S4Hana environment ensuring minimal disruption to business operations Collaborate closely with SAP project teams to align Procurement processes and configurations with the capabilities and requirements of S4Hana Monitor and evaluate the performance of Procurement applications post-migration implementing necessary adjustments and improvements to optimize functionality within the S4Hana framework Continuous Improvement Identify and implement process improvements Quality Risk Compliance Accountable for ensuring all products supporting the business are compliant with internal security risk management policies and practices external regulatory and statutory requirements Technical Configuration Customization Work with third party solutions providers and GSK Staff developers and GSK Core Technology Platforms to conduct technical configuration customization of solutions that meet our customers needs and provides a great user experience Ensures the SAP design is managed and controlled to maintain integrity of the ERP template Drive synergies across the different modules ORO-iNeed Ariba Concur in the Procurement area Data Protection Develop a sound knowledge of GSK policies and processes regarding protection of sensitive data Governance Product Assessment Participate in technical governance and support solution assessments Product Domain Understand the product domain and GA D roadmap from a technology perspective but also understand how the technology adds value Quality Risk Compliance Accountable for ensuring all products supporting the business are compliant with internal security risk management policies and practices external regulatory and statutory requirements e g SOX GxP and that Tech continuity plans are in place for all business-critical products Change Release Management Manage change activities efficiently Process Improvement Drive ongoing product and technical improvements adopting a mixture of delivery methodologies where appropriate - but focusing on Value to the customers Technical Product Deliverables Ensuring completion of technical deliverables as outlined by Product Owner GRC and ensuring technical aspects of definition of done are achieved Skills and Qualifications Bachelor s degree in IT Business Administration or related field 14 years of IT experience with at least 5 years in a similar role Proven experience with Ariba Process Orchestration tool Concur and their integration with ERP systems Experience with ECC S4 is an advantage Robust product project management and technical operations skills Excellent communication stakeholder management and problem-solving abilities Knowledge of service management frameworks e g ITIL is a plus Experience with Agile Software Development and SAP configuration Understanding of pharmaceutical manufacturing environment is desirable The role demands strong leadership technical expertise and the ability to manage cross-functional teams and projects Why GSK Uniting science technology and talent to get ahead of disease together GSK is a global biopharma company with a purpose to unite science technology and talent to get ahead of disease together We aim to positively impact the health of 2 5 billion people by the end of the decade as a successful growing company where people can thrive We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines We focus on four therapeutic areas respiratory immunology and inflammation oncology HIV and infectious diseases - to impact health at scale People and patients around the world count on the medicines and vaccines we make so we re committed to creating an workplace where our people can thrive and focus on what matters most Our culture of being ambitious for patients accountable for impact and doing the right thing is the foundation for how together we deliver for patients shareholders and our people Inclusion at GSK As an employer committed to Inclusion we encourage you to reach out if you need any adjustments during the recruitment process Please contact our Recruitment Team at to discuss your needs Important notice to Employment businesses Agencies GSK does not accept referrals from employment businesses and or employment agencies in respect of the vacancies posted on this site All employment businesses agencies are required to contact GSK s commercial and general procurement human resources department to obtain prior written authorization before referring any candidates to GSK The obtaining of prior written authorization is a condition precedent to any agreement verbal or written between the employment business agency and GSK In the absence of such written authorization being obtained any actions undertaken by the employment business agency shall be deemed to have been performed without the consent or contractual agreement of GSK GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses agencies in respect of the vacancies posted on this site It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way GlaxoSmithKline does not charge any fee whatsoever for recruitment process Please do not make payments to any individuals entities in connection with recruitment with any GlaxoSmithKline or GSK group company at any worldwide location Even if they claim that the money is refundable If you come across unsolicited email from email addresses not ending in gsk com or job advertisements which state that you should contact an email address that does not end in gsk com you should disregard the same and inform us by emailing so that we can confirm to you if the job is genuine

📌 Associate Director Product Owner Supplier Experience And Travel & Expenses (Bengaluru)
🏢 Glaxosmithkline
📍 Bengaluru