Responsibilities

Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.

Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies

Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups

Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity’s Tech team and Delivery teams for implementation

Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact

Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization

Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution

Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes,



and continuous improvements

Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout

Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience Required Background

Post-Graduation in any stream (technology background preferred)

Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation

Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.

Strong understanding of Banking domain (commercial and investment banking)

Passion to help find recent technology solutions and drive operational efficiencies

Strong stakeholder management, program governance, business analysis, and change management skills

Ability to manage multiple tasks simultaneously and deliver timely resolutions

Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point

📌 Associate/Assistant Director - AI Adoption & Governance (Gurugram)
🏢 Acuity Analytics
📍 Gurugram