At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express Key Responsibilities 1 Program Project Leadership Primary - 40-50 Lead and manage cross-functional projects and initiatives end-to-end across Product Technology Operations Compliance and Reporting MIS Facilitate project planning milestone creation execution tracking and delivery governance Identify document and escalate risks issues dependencies and blockers proactively Ensure accurate and timely reporting of project progress including executive-level updates Conduct post-implementation reviews lessons learned and ensure follow-through on corrective actions Support incident management INC by coordinating analysis remediation and prevention steps with Product Technology teams 2 Technology Investment Planning PMO Governance 25-30 Support technology investment planning including demand sizing annual planning and priority alignment Track budget burn under-burn over-burn analysis forecast variances and alignment with epics features Coordinate with central Lean Portfolio Management LPM PMO to submit data consolidate inputs and facilitate financials management Maintain governance dashboards reports and metrics for investment utilization and capacity planning Partner with Product Managers on funding requests reallocation needs and investment decision-making 3 Vendor Third-Party Coordination 10-15 Serve as a coordination point for selected vendors providing technical operational or testing services Track vendor deliverables timelines performance and capacity usage Ensure alignment between vendor workstreams internal product teams and technology execution teams 4 Product Ownership Delivery Support 20-25 Support roadmap planning prioritization and intake of business rules and enhancements Gather detailed requirements and write user stories with clear acceptance criteria for compliance-driven or strategic initiatives Support backlog refinement sprint execution and UAT for selected workstreams Validate deployments and ensure that fixes enhancements and control requirements function as expected Coordinate closely with the Product Manager for prioritization risk communication and alignment 5 Cross-Functional Facilitation Partner closely with Business Operations Technology Reporting MIS Control Management and other product teams to ensure alignment Drive clarity remove ambiguity and ensure crisp communication between technical and non-technical stakeholders Support change management readiness activities and documentation needs across initiatives Qualifications Experience Education Bachelor s degree in Business Technology Engineering or related fields Experience 5-8 years Experience in Project Management PMO Business Analysis or Product Ownership Strong experience working in Agile Scrum Scaled Agile environments Exposure to technology investment planning budgeting burn analysis or portfolio governance is highly desirable Experience coordinating with Technology Operations Compliance or data reporting teams Experience in workflow case management or servicing platforms is a plus Skills Strong project management and execution skills High proficiency in risk issue management tracking governance and structured reporting Strong analytical skills ability to interpret data identify trends and derive insights Excellent written and verbal communication documentation and presentation skills Solid stakeholder management and collaboration skills across cross-functional teams Organized detail-oriented and capable of managing multiple priorities Growth mindset proactive and resilient in high-volume high-pressure environments What We re Looking For A highly organized disciplined and proactive individual with strong PMO project leadership and cross-functional coordination skills Someone who can bring structure rigor governance and clarity to complex initiatives while also supporting product ownership tasks when needed We back you with advantages that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations