- Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting

- Support in development of process improvement and innovation strategy for client business
- Planning and execution of projects; managing process improvement program for client engagement(s)
- Build relationships with key business leaders and other stakeholders to drive improvements
- Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
- Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
- Support business development; support in RFP, RFI responses from quality perspective
- Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for recent client processes and ensure consistent delivery on QA program

📌 Assistant Vice President (Noida)
🏢 EXL
📍 Noida