AVP- CX Transformation, Contact Center AI, or Customer Experience Optimization Noida/Gurugram/Bangalore/Pune/Remote Fulltime Hybrid candidates with a strong blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience , rather than pure implementation or platform engineering backgrounds. Must-Have Experience 10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization. Robust experience in analyzing and improving AI/automation performance using data and business metrics.

Proven exposure to: Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection &

- Automation Metrics Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.





Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions. Ability to drive continuous optimization cycles post deployment.

Key Focus

Areas AI Agent Performance Management &

- Optimization Data Analytics &
- Insight Generation Conversation Analytics &
- Transcript Analysis Intent Mining &
- Customer Journey Analysis KPI Monitoring &
- Continuous Improvement Voice AI / Conversational AI Optimization Contact Center Transformation &
- Automation – CCAI Stakeholder Management &
- Business Alignment Post-Implementation Performance Governance &
- Optimization

📌 Assistant Vice President- CX Transformation, Contact Center AI, or Customer Experience Optimization (Sector 27)
🏢 Bot Tech
📍 Sector 27