- Achieve category-wise Sales targets for his/her respective territory/region
- Franchise Management- Manage the current store network in the region and identify opportunity for network expansion
- Implement Store led BTL activities to drive footfalls
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Retaining the existing or recent customers and create a culture of Customer First Approach across region/territory
- Maintain and monitor store inventory and achieve annual stock-turn targets
- Coordinating with inter departmental personnel
- Working on ERP system, Magento, Ameo, POS etc
- Solve customer complaints grievances
- Implements SOPs, company policies and VM guidelines at stores
- PL, budgeting maintain ideal stock norms at stores
- Spearhead Train the Trainer program and ensure each store executive attends training modules
- Coordinate with projects team during the fit-outs of new store and pre plan for Store launch- Soft/Marketing launch
- Stocking, inter-region stock movement Dynamic inventory




- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

Requirement in a candidate :

- Minimum 10 - 14 years of relevant experience in front-end retail operations as cluster manager with a reputed jewellery retail brand.
- Experience in handling customer queries grievance handling
- Communication- Excellent spoken written communication skills in English regional language
- Excellent computer knowledge and must possess excellent excel skills
- Good knowledge of Point of Sale system (POS)/ERP/SAP
- Have knowledge of Business Acumen, Merchandising, Customer engagement, C-Sat NPS evaluation process, BTL activities, Stock turn Mark ups, Retail metrices P L

📌 Assistant Regional Manager (Nagpur)
🏢 Caratlane
📍 Nagpur