- Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
- Lead, coach, and mentor Team Leaders and support their professional development.
- Monitor productivity, quality, attendance, and adherence to operational standards.
- Analyze operational data and prepare daily, weekly, and monthly performance reports.
- Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience.
- Handle client escalations and ensure timely resolution of operational issues.
- Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals.
- Conduct performance reviews and develop action plans for underperforming teams.
- Ensure compliance with company policies, client requirements, and data security standards.
- Support transition activities, process migrations, and new project implementations as required.
- Drive employee engagement, motivation, and retention initiatives.
- Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.




- Lead, coach, and mentor Team Leaders and support their professional development.
- Monitor productivity, quality, attendance, and adherence to operational standards.
- Analyze operational data and prepare daily, weekly, and monthly performance reports.
- Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience.
- Handle client escalations and ensure timely resolution of operational issues.
- Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals.
- Conduct performance reviews and develop action plans for underperforming teams.
- Ensure compliance with company policies, client requirements, and data security standards.
- Support transition activities, process migrations, and current project implementations as required.
- Drive employee engagement, motivation, and retention initiatives.
- Bachelor's degree in any discipline.
- Strong analytical and problem-solving skills

📌 Assistant Manger (Uttar Pradesh)
🏢 EXL Talent Acquisition Team
📍 Uttar Pradesh