- Issuing tickets as per the client requirements.
- Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.
- Ensure client SLAs are met.
- Drive PLB carrier sales.
- Ensure all supports are uploaded in iBook.
- Ensure Nil billing pendency.
- Extend support for submission by providing all correspondence mail.
- Handling personal bookings of clients and ensuring timely collection of payments.
- Coordinating with customers for day-to-day bookings.
- Achieving Revenue and transaction targets as defined by the business.
- Coordinating & negotiating with hotels and suppliers.
- Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation.
- Manage all the client interactions and maximize the business through quality service being provided to the client.
- Ensuring high level of customer satisfaction.
- Ensuring quality service is provided to clients by following the organization standards.
📌 Assistant Manager (India)
🏢 Thomas Cook India
📍 India
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