Job Purpose To manage and optimize the risk and Fraud management process for payments business of Bajaj Finance Limited, covering full lifecycle from Onboarding Risk to transactions/lifecycle risk management. The role is responsible for investigation, analysis, actioning, and reporting of merchants for mitigation of risk.
Duties and Responsibilities
- Completely own the risk and fraud management function for Payments business of Bajaj Finance Limited for Acquiring QR business
- Acquiring QR risk management through Onboarding checks, Transaction Monitoring, and Portfolio monitoring
- Daily review of risk triggered cases based on transaction pattern, business data verification, and calling for early identification
- Update system for action taken based on review
- Prepare daily/weekly/monthly reports on trends, thresholds, and efficiency
- Maintain close coordination with business, operations, and data team for review of existing processes/data points and to use them for mitigating fraud risk by getting controls implemented
Key Decisions / Dimensions Following decisions are taken by the role:
- Decide on the quality of the merchant based on transaction pattern or business documents
- Deactivation/Reactivation of merchants based on data available
Major Challenges
- Ensure 100% monitoring with zero error
- Handling of special situations with quick thinking and instant action
- Constant monitoring to improve process efficiency
Required Qualifications and ExperienceQualifications Any Graduate/post-graduate degree. Positive understanding of Payment business
Work Experience
1. 1-2 years of experience with NBFC/Banks in calling and/OR document verification
2. Experience in Advanced Excel
3. Must be familiar with SFDC
Locations - BASIC SECTION Job Level: GB02
Job Title: Assistant Manager - Risk Containment Unit, Prevention, SME