Assistant Manager Customer Support & Operations

About the Role

We are looking for an experienced and customer-focused Assistant Manager Customer Support & Operations to support and lead day-to-day customer service operations. The ideal candidate will be responsible for ensuring exceptional customer experience, handling escalations, monitoring team performance, and driving operational excellence while maintaining service quality and SLA compliance.

Key Responsibilities

- Assist in managing daily customer support operations and ensure smooth service delivery.
- Handle customer escalations, complaints, and complex queries with a customer-first approach.
- Drive first-contact resolution through timely and effective issue resolution.
- Monitor team performance, productivity, response time, and SLA adherence.
- Coach and mentor Customer Support Executives to improve performance and service quality.
- Review customer interactions and identify opportunities for process improvements.
- Maintain accurate records of customer interactions and service requests.
- Collaborate with internal teams to ensure quick resolution of customer concerns.
- Prepare MIS reports, dashboards, and operational performance reports.




- Ensure compliance with company policies, customer communication standards, and data privacy guidelines.
- Foster a culture of accountability, collaboration, and continuous improvement.

Required Skills & Experience

- 5+ years of experience in Customer Support, Customer Service Operations, or Client Communications.
- Minimum 2 years of experience in a Team Lead, Senior Executive, or Assistant Manager role.
- Experience in handling customer escalations and managing support operations.
- Strong knowledge of customer service metrics, SLAs, and operational reporting.
- Excellent verbal and written communication skills.
- Robust leadership, team management, and coaching abilities.
- Analytical mindset with excellent problem-solving skills.
- Proficiency in CRM tools, MS Excel, and customer support platforms.
- Ability to work in a fast-paced, customer-centric environment.

Preferred Qualification

- Bachelor's degree in Business Administration, Management, or a related field.
- Experience in B2B or B2C customer support operations is preferred.

Apply Now

Email:[[email protected]]

Contact:(phone hidden)

📌 Assistant Manager & Customer Support Operations (Chennai)
🏢 Logfix Scm Solutions
📍 Chennai