JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Assistant Manager - Soft Services Department Facilities Management Reporting to Facility Manager Location - This position is for our client site at Hinjewadi - Pune Position Overview The Assistant Manager - Soft Services is responsible for supervising and coordinating all soft facility services operations to ensure exceptional client experience and operational excellence This role involves strategic oversight of multiple service streams team leadership and maintaining high service delivery standards across all soft services functions Key Responsibilities Strategic Operations Management Plan coordinate and supervise housekeeping operations across multiple facilities or large-scale operations Develop and implement standard operating procedures SOPs for all soft services activities Conduct comprehensive facility assessments and implement improvement initiatives Oversee preparation and execution of high-profile client events and VIP visits Manage integrated pest control programs and coordinate with specialized service providers Supervise Distribution Desk operations and courier service management Prepare comprehensive operational reports and performance dashboards for senior management Team Leadership and Development Lead and manage a team of Facility Executives and support staff Conduct performance evaluations coaching and professional development planning Implement training programs to enhance team capabilities and service quality Foster a culture of continuous improvement and client service excellence Manage workforce planning scheduling and resource allocation Facility Management and Quality Assurance Conduct systematic facility inspections and quality audits Implement corrective action plans for service deficiencies Manage facility maintenance schedules for soft services areas Ensure compliance with health safety and regulatory requirements Coordinate with hard services teams for integrated facility management Oversee space management initiatives and office relocations Vendor and Contract Management Negotiate service level agreements SLAs and manage vendor performance Conduct vendor evaluations onboarding and performance monitoring Manage vendor compliance programs including background checks and documentation Oversee invoice processing budget management and cost optimization initiatives Develop vendor improvement plans and relationship management strategies Specialized Services Oversight Manage wellness facilities including gym and recreational areas Coordinate horticulture and landscaping programs Oversee food and beverage service operations and catering coordination Manage equipment inventory and recreational facilities Maintain comprehensive asset registers and inventory management systems Prepare monthly financial accruals and budget variance reports Manage procurement processes for consumables and supplies Oversee stock management systems and inventory optimization Coordinate with finance teams for PR PO GRN Process and reporting Assist Facility Manager with client management review reports and KPI documentations with analytics for reviews Required Qualifications Education Graduate degree in Hotel Management Hospitality Management mandatory Post-graduation in Facility Management will be an added advantage Experience Requirements Minimum 6 years of progressive experience in managing soft services operations Proven track record in hospitality service delivery and guest relations Experience in team leadership and vendor management within service environments Background in corporate facility environments hotels or commercial real estate preferred Demonstrated experience in managing multiple soft service functions simultaneously Core Competencies Exceptional leadership qualities with proven ability to motivate and develop diverse teams Excellent verbal and written communication skills for effective client and stakeholder interactions Strong analytical and problem-solving capabilities with attention to detail Advanced presentation skills for client meetings and management reporting Proficiency in facility management software systems and Microsoft Office Suite Financial acumen with experience in budget management and cost control Project management skills with ability to handle multiple priorities simultaneously Personal Attributes Strong leadership presence with ability to inspire and guide teams toward excellence Client-focused mindset with commitment to hospitality-level service standards Superior communication abilities across all organizational levels Ability to work under pressure and adapt to changing priorities Collaborative approach with excellent interpersonal skills Proactive problem-solving orientation and continuous improvement mindset Cultural sensitivity and adaptability in diverse work environments Experience with CAFM Computer Aided Facility Management systems Knowledge of sustainability and green building practices Key Success Factors Demonstrated ability to translate hospitality excellence principles into corporate facility management Strong track record of building and maintaining client relationships Experience in managing service quality standards across multiple locations Proven capability in developing and implementing service improvement initiatives Our Commitment to Diversity JLL is committed to building a diverse and inclusive workforce We believe diverse perspectives drive innovation and enhance our ability to serve our global client base effectively This role offers significant growth opportunities within JLL s facilities management division and leverages hospitality management expertise to deliver world-class soft services in corporate environments Location On-site -Pune MH Scheduled Weekly Hours 48 If this resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table At JLL we harness the power of artificial intelligence AI to efficiently accelerate meaningful connections between candidates and opportunities Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you re pursuing JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Chance policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL

📌 Assistant Facility Manager - Soft Services (Pune)
🏢 Jones Lang Lasalle
📍 Pune