Role & responsibilities

- Conduct regular client meetings and maintain healthy customer relationships.
- Ensure high levels of customer satisfaction through proactive engagement and timely support.
- Follow up and coordinate for CAM (Common Area Maintenance) collections and outstanding dues.
- Handle customer complaints, queries, and service requests efficiently.
- Monitor complaint resolution and ensure timely closure within defined TATs.
- Conduct site inspections for reported defects and coordinate with internal teams for rectification.
- Maintain complaint trackers, escalation records, and customer communication logs.
- Coordinate customer engagement activities, member meetings, and community interaction programs.
- Assist in society formation activities, including coordination with members for documentation and signature collection.
- Coordinate with legal, facility management, accounts, and project teams for customer-related matters.
- Prepare and circulate MOMs (Minutes of Meetings) and follow up on action points.
- Address customer escalations and ensure resolution through cross-functional coordination.
- Maintain customer databases and update CRM records regularly.




- Support handover, possession, and post-possession customer service activities.
- Ensure adherence to company customer service standards and processes.

Mandatory Skills

- Excellent verbal and written communication skills.
- Strong customer handling and relationship management skills.
- Proficiency in MS Excel, MS Word, and Email Communication.
- Good follow-up and coordination abilities.
- Complaint management and escalation handling experience.
- Ability to work with multiple stakeholders and departments.
- Solid documentation and reporting skills.
- Knowledge of CAM collection processes and customer service operations.

Desired Skills

- Experience in Real Estate CRM / Customer Care.
- Knowledge of society formation procedures and statutory documentation.
- Familiarity with ERP/CRM software.
- Negotiation and conflict resolution skills.
- Ability to conduct customer meetings and presentations.
- Knowledge of facility management and defect liability processes.
- Strong analytical and problem-solving abilities.

📌 Assistant Customer Care Manager (Talegaon Dabhade)
🏢 Naiknavare Developers
📍 Talegaon Dabhade