Position Overview

- Designation: Assistant Branch Head

- Work Location: Tezpur, Assam

- Working Days: Monday to Saturday

- Experience Required: 3 5 Years in Logistics / Express Courier

Job Summary The Assistant Branch Head will be responsible for managing daily delivery, pick-up, and reverse pick-up (RVP) activities across the Tezpur network. Working closely with Shift Supervisors and Delivery Management Centers (DMCs), you will take ownership of first-mile, middle-mile, and last-mile execution, ensuring strict adherence to Service Level Agreements (SLAs), same-day delivery metrics, system accuracy, and Cash on Delivery (COD) remittances.

Key Responsibilities

1. First &

- Last Mile Operations

- Oversee daily delivery, e-commerce parcels, forward pick-ups, and reverse logistics (RVP).

- Manage load transits between airport hubs, apex locations, and the local branch, ensuring strict adherence to defined Turnaround Times (TAT).

- Handle special/premium timebound consignments (PTP) with high operational care.

- Oversee route planning, consignment staging, and optimized vehicle loading to streamline offloading along routes.

2.

System

Integrity &

- Data Management

- Enforce 100% real-time tracking updates on SmartTrack and core operational systems (FDM / BDM status codes both on-system and on-floor).





- Actively monitor and explicit pending shipments, ensuring daily resolution and closure of CRM tickets and customer escalations.

3.

Financial

Accountability &

- Compliance

- Ensure daily reconciliation, prompt deposit, and remittance of Cash on Delivery (COD) collections.

- Guarantee 100% daily submission and verification of Proof of Delivery (POD).

- Manage Business Associate (BA) billing and operational quality compliance.

4. Fleet &

- Performance Oversight

- Monitor inbound and outbound vehicle logs, tracking up/down kilometers in coordination with drivers.

- Drive key operational metrics including DSL performance and DEPS control across the region.

Desired Candidate Profile

- Education: Bachelor’s degree in any discipline.

- Experience: 4–5 years of core hands-on operational experience in logistics, express courier, 3PL, e-commerce delivery, or transportation.

- Technical Skills: Sound knowledge of ground logistics, linehaul coordination, hub operations, and dispatch tracking software.

- Competencies: Strong data-backed decision-making, excellent team management, resilience in handling customer escalations, and strong communication skills.

📌 Assistant Branch Manager (Tezpur)
🏢 Dtdc Express
📍 Tezpur