Desired candidate profile

- Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams

- Excellent verbal and written communication skills in English with solid comprehension abilities

- Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities

- Ability to analyze information accurately and maintain attention to detail

- Willingness to work in a 24x7 environment

- Open to working from the office

- Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)

- Capable of identifying, capturing, and documenting denial reasons accurately

- Update claim status, notes, and actions in the respective systems and databases

- Coordinate with internal teams to resolve claim-related issues and ensure timely closure

- Meet productivity, quality, and compliance targets as defined by the process

- Maintain confidentiality and always adhere to client and organizational policies.

📌 AR Calling (Kolkata)
🏢 Orcapod Consulting Services
📍 Kolkata