Company Description Join a hotel that is a member of the Accor network whose group brings together more than 45 brands 5 500 hotels 10 000 restaurants and lifestyle destinations Here we believe in you and what you bring to the table There are many opportunities for development and advancement Every gesture every smile every action contributes to creating a positive and memorable impact for our customers our colleagues and also for our planet Together we embody the vision of responsible hospitality Take the opportunity to become a Heartist and let your heart guide you in this world where life beats faster Key Responsibilities Guest Services Welcome guests warmly and assist with check-in check-out procedures under supervision Handle guest queries give hotel information and guide them to facilities services Coordinate luggage assistance with the Bell Desk when required Assist in managing guest requests and ensuring timely follow-up Operational Tasks Support in preparing guest registration cards keys and welcome amenities Help in updating guest profiles and ensuring accurate data entry in PMS Opera Observe handling of reservations walk-ins room allocation and upselling techniques Monitor lobby cleanliness and report any issues to housekeeping or engineering Communication Coordination Coordinate with housekeeping for room readiness and with other departments for guest needs Assist in answering telephone inquiries politely and professionally Learn daily shift handover procedures and assist in preparing reports Learning Development Participate in training on PMS operations guest communication skills and brand standards Shadow Guest Service Associates and Duty Managers to understand workflow Learn complaint-handling and service recovery techniques Qualifications Hotel Management student recent graduate or Diploma Holder Prior internship in front office is an advantage but not mandatory Additional Information Robust communication and interpersonal skills Pleasant personality and guest-focused attitude Basic computer knowledge Willingness to learn and follow instructions Confidence and professionalism