Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Assistant Manager - Contact Center Transformation with 8 years of experience in Contact Center technologies and strong hands-on expertise with Amazon Connect and AWS Cloud services The ideal candidate will focus on the design development and implementation of cloud-based contact center solutions ensuring successful delivery of customer experience transformation initiatives This role requires solid technical delivery skills DevOps CI-CD knowledge and proficiency in Node js Python programming along with the ability to collaborate with cross-functional teams and enterprise clients Key Responsibilities o Solution Design Implementation o Design and implement solutions leveraging Amazon Connect and related AWS services Lex Lambda DynamoDB S3 API Gateway Pinpoint Transcribe Comprehend etc o Configure customize and optimize Amazon Connect features for enterprise contact center environments o Build and support API-based integrations with CRM ERP Workforce Management and other enterprise applications o Develop applications and automation scripts using Node js Python for enhancing contact center functionality o DevOps Delivery o Implement and manage CI CD pipelines for contact center applications and AWS infrastructure deployments o Apply DevOps best practices including Infrastructure as Code CloudFormation Terraform automated deployments and monitoring o Support release management testing and operational stability of deployed solutions o Customer Experience Transformation o Collaborate with senior managers and clients to understand requirements and translate them into effective solutions o Contribute to customer experience improvement initiatives through innovative use of AWS services o Provide technical support and guidance during implementation ensuring smooth migration and minimal disruption o Agile Project Delivery o Work as part of an Agile delivery team participating in sprint planning reviews and retrospectives o Ensure timely delivery of tasks with high quality and adherence to standards o Collaborate closely with QA business analysts and solution architects Required Skills Experience o 8 years of experience in Contact Center domain with strong focus on design and implementation o Hands-on expertise in Amazon Connect features and AWS services Lex Lambda DynamoDB S3 API Gateway Pinpoint Transcribe Comprehend etc o Experience in Node js and Python programming for contact center applications and integrations o Robust knowledge of DevOps practices and CI CD tools AWS CodePipeline Jenkins GitLab CI CD etc o Experience implementing Infrastructure as Code IaC using CloudFormation Terraform or AWS CDK o Valuable understanding of API-based integrations with Amazon Connect and enterprise platforms o Exposure to Agile methodologies and experience working in fast-paced delivery environments o Strong problem-solving skills and ability to work collaboratively in a team environment Preferred Qualifications o Engineering or equivalent degree in Computer Science Information Technology or related field o AWS certifications AWS Certified Developer - Associate AWS Certified DevOps Engineer or equivalent o Familiarity with Contact Lens Amazon Kinesis and real-time analytics solutions for contact centers o Exposure to monitoring and observability tools CloudWatch Cloudtrail o Experience in Omnichannel solutions chat social email voice integrated with Amazon Connect o Prior experience delivering projects for enterprise clients in BFSI Telecom Healthcare or Retail sectors 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Application Tech Support Practitioner (Indore)
🏢 Accenture
📍 Indore