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About TMF TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, ensuring that senior positions are open to all.

TMF India is a Great Place to Work, ISO & ISAE certified organization. Discover the role We are seeking IT Application Technical Support Engineer with some experience to provide technical and functional support for key business applications in the area of Sales, Marketing and Legal functions of the company, applications including Microsoft Dynamics 365 CRM, D365 Canvas(custom) Application etc. The ideal candidate will be responsible for application maintenance, user support, troubleshooting, configuration, and ensuring performance across systems.

Key Responsibilities Application Support & Maintenance - Provide Level 1/2 support for applications in the area of Sales, Marketing and Legal functions of the company. Applications like Microsoft Dynamics 365 CRM, D365 Canvas(custom) Application,OneTrust, and DocuSign, TeamMate+, Fenergo etc.





- Troubleshoot and resolve application incidents, service requests, and performance issues.
- Monitor application performance, availability
- Perform root cause analysis and coordinate fixes with internal teams or vendors.
- Manage configuration, customization, and deployment of sprint releases for Dynamics 365 CRM.
- Support and administer Dynamics 365 CRM modules (Sales, Marketing, etc.), D365 Canvas(custom) Application, which includes user access management, environment maintenances and other functional support around Dynamics 365 CRM.
- Work with development teams to implement enhancements, integrations as and when needed.
- Need to have basic knowledge of SQL Queries and usage of SSMS.
- Support data maintenance tasks in Dynamics 365 CRM involving imports, exports data
- Support the OneTrust platform for data privacy, compliance, and consent management operations.
- Assist compliance teams with configuration, reporting, and issue resolution.
- Document support processes, knowledge articles, and FAQs for end users.
- Participate in change management process.

Key Requirements Bachelor's degree in Information Technology, Computer Science, or related field.

- 1 to 3 years of experience in application support or IT technical support.

Preferred





Hands-on Experience In - Microsoft Dynamics 365 CRM support, D365 Canvas(custom) Application

- Knowledge on Azure Active Directory is must along with clarity on basics of networking to understand application flow and functionality.
- Excellent analytical, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced workplace.
- Hybrid (3 days mandatory in a week to be in office)
- Will require occasional off-hours support for critical issues and support over weekends for deployments. What's In It For You Pathways for career development - Work with colleagues and clients around the world on interesting and challenging work;
- We provide internal career opportunities so you can take your career further within TMF;
- Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact - You'll be helping us to make the world a simpler place to do business for our clients;
- Through our corporate social responsibility programme, you'll also be making a difference in the communities where we work. A supportive environment - Strong feedback culture to help build an engaging workplace;
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other

Benefits - Anniversary & Birthday Leave policy

- Be part of One TMF
- Paternity & Adoption leaves
- Salary advance policy
- Work flexibility – Hybrid work model
- Talk about growth opportunities (we invest in talent)
- Well-being initiatives

📌 Application Support- Sr Associate (Pune)
🏢 TMF Group
📍 Pune