Work Schedule Standard Mon-Fri Environmental Conditions Office Primary Responsibility Pre-sales demonstration with applications for high end technology LCMS and LCMSMS Post-Sales training to customer trouble shooting at customer place as well as in Technical Centre to support LSMS sales team 30-50 Technical Training sessions for Customer as well as internal customers Help to maintain and increase product usage and support sales efforts through technical presentations and product demonstration Develop and maintain positive relationship with customers Accompany Sales Representatives on sales calls in customer laboratories to provide technical and applications assistance Act as a key contributor of customer feedback to develop new technical collateral White paper with collaboration of customer Assist in creation and review of technical literature including manuals and application notes Knowledge Skills Abilities Excellent expert knowledge of LCMS method development and or method validation and transfer Proven problem-solving and troubleshooting abilities enabling the identification and resolution of issues Customer Success experience beneficial Demonstrates excellent written and oral communication skills enabling effective communication within the team and among collaborators Proficient in delivering effective presentations and strong attention to detail and technical skills Displays exceptional time management and project management skills ensuring effective completion of tasks