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1. Application Functional Support Customer Data & Services:

Responsibilities:

Direct responsibilities

- Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise
- Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions
- Collaborate with internal teams to ensure seamless operations and resolve functional issues.
- Apply ITIL principles and incident management best practices to ensure efficient and effective issue resolution
- Test and simulate business processes and applications to identify areas for improvement and optimize performance
- Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.

Contributing responsibilities

- Team player
- Effectively communicate work and delivery status
- Open to adaptation of new technology, learning and implementation within the project.
- Ensure delivery timelines are met while maintaining high quality and compliance standards.

Technical & Behavioral competencies




- 8-10 years of professional experience in Application support and functional incident management.
- In-depth product knowledge, with a proven track record of addressing complex business queries in a regulated industry (banking, payments, fintech).
- Monitoring, troubleshooting Mobile and Web applications.
- Solution management business use case clarification with the technology exposure.
- Functional support experience, with the ability to resolve business-related issues.
- Application monitoring and troubleshooting skills
- Linux, application monitoring tools exposure – Beginner level
- Exposure in applying ITIL principles
- Strong English communication skills (written and spoken).
- Proficient in analytical skills

Specific qualifications

- 8 - 10 years of relevant skilled experience along with Bachelor's Degree or equivalent

Skills Referential (Required knowledge, skills and abilities)

Other Skills

- Agile methodology exposure
- Knowledge of banking products is a nice to have
- Proactive mindset

Education Level: Bachelor Degree or equivalent

Location: Chennai / Mumbai

📌 Application Functional Support (Chennai)
🏢 Talent21
📍 Chennai